Shipping policy
Thank you for shopping with KwikMeal. We are committed to preparing and shipping your order as quickly and carefully as possible.
Shipping Costs
We offer free standard shipping on all eligible orders placed through our website. Any applicable shipping charges or restrictions will be displayed at checkout before payment.
Order Processing
Orders are typically processed and dispatched within 1–2 business days after they are received.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, promotions, severe weather, or periods of unusually high demand, processing may take longer.
Estimated Delivery
Delivery times vary depending on the destination, carrier operations, weather conditions, and other circumstances outside our control. Any delivery date provided at checkout or by the carrier is an estimate and is not guaranteed.
Processing time and delivery time are separate.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Please allow up to 48 hours for the carrier’s tracking system to update.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your address, contact us immediately at info@mykwikmeal.com. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
KwikMeal is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be resent.
Delayed or Missing Packages
Carrier delays may occasionally occur because of severe weather, service interruptions, holidays, or other circumstances beyond our control.
If your tracking information shows no movement for an extended period or your package has not arrived within a reasonable time, please contact us. We will help you review the tracking information and, where appropriate, open an inquiry with the carrier.
If tracking shows that a package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members, neighbors, or building management.
- Contact the shipping carrier.
- Contact KwikMeal if you still cannot locate the package.
Lost Packages
If a carrier confirms that a shipment was lost in transit, contact us as soon as possible. We will review the circumstances and determine whether a replacement or another appropriate resolution is available.
KwikMeal is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout.
Damaged or Incorrect Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, leaking, defective, or incorrect, email info@mykwikmeal.com within 7 days of delivery. Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping box and label
Please retain the products and original packaging until we have reviewed your request. Eligible claims will be handled in accordance with our Refund Policy.
Returned or Refused Packages
Packages returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect may be subject to additional shipping charges before being resent.
Food products returned to us may not be eligible for resale or refund due to health and safety requirements. Please review our Refund Policy for complete details.
International Shipping
Shipping availability is determined by the destination options presented at checkout. International customers, where supported, are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Customs processing may cause additional delays. KwikMeal cannot control or reimburse customs-related charges unless required by law.
Contact Us
For questions about shipping or an existing order, contact:
Email: info@mykwikmeal.com
Phone: 1-877-594-5632